Frequently Asked Questions

Placing an order is straightforward. Browse our products page, select the kit or seedlings that interest you, and add them to your basket. When you are ready, proceed to checkout where you can enter your delivery details and payment information. We accept Visa, Mastercard, and PayPal. You will receive an order confirmation email within minutes, followed by a dispatch notification with tracking details once your parcel leaves our facility in County Kildare. If you prefer a more personal approach, you can also fill in the recommendation form on our homepage, and we will suggest the best products for your space and experience level before you buy.

We accept all major credit and debit cards including Visa, Mastercard, and Maestro. PayPal is also available at checkout for customers who prefer that option. All payments are processed securely through our encrypted payment gateway. Prices are displayed in euros, and VAT at the current Irish rate of 23% is included in all displayed prices. We do not store your card details on our servers. For business or bulk orders, we can also arrange bank transfers on request by contacting our team directly.

If you need to change or cancel your order, please contact us as soon as possible by email at [email protected] or by phone at +353 (45) 879 200. We dispatch orders placed before 2pm the same day, so if you reach us before your order has been packed, we can usually make changes without any issue. Once an order has been dispatched, we cannot modify it, but you can return it under our standard returns policy. Changes to delivery address are possible up until the moment of dispatch. We aim to respond to all order-related queries within two hours during business hours.

Yes, our gardening kits make wonderful gifts, and we offer digital gift vouchers in denominations of €15, €25, €50, and €75. These are delivered by email and can be redeemed at checkout. Gift wrapping is available for an additional €3.50 per item. During checkout, simply tick the gift wrapping option and add a personalised message card at no extra charge. Many of our customers order herb kits and wildflower collections as housewarming or birthday presents, especially during spring. Gift vouchers do not expire and can be used across any products on our website.

There is no minimum order value. You are welcome to order a single packet of seeds or just one kit. Standard delivery within Ireland is €4.95, and it becomes free on orders over €50. We find that many customers start with a smaller order to try things out, and then come back for more once they see how well their first plants are growing. Bulk discounts are available for orders of five or more kits, which can be useful for schools, community groups, or corporate gifting. Contact us for a custom bulk quote.

We dispatch all orders placed before 2pm on the same working day from our facility in Naas, County Kildare. Standard delivery within Ireland typically takes 2 to 3 working days. We use An Post and DPD for domestic shipments, depending on the size and weight of your order. You will receive a tracking number by email once your order has been dispatched, so you can follow its journey to your door. Deliveries to more rural areas in the west and northwest may occasionally take an extra day, particularly during busy periods in spring when gardening orders peak across the country.

Yes, we ship to Northern Ireland and across the European Union. Delivery to Northern Ireland typically takes 3 to 5 working days and costs €6.95. For EU countries including France, Germany, the Netherlands, Spain, and Italy, delivery takes 5 to 8 working days with a flat rate of €9.95. Please note that since Northern Ireland is part of the UK, orders crossing the border may be subject to different customs arrangements under the Windsor Framework, though in practice we have not seen any delays or extra charges for our customers. All EU shipments include tracking, and we package everything carefully to ensure seeds and soil pods arrive in perfect condition.

Standard delivery within the Republic of Ireland costs €4.95 per order. Orders over €50 qualify for free shipping within Ireland. Northern Ireland delivery is €6.95, and EU-wide delivery is a flat €9.95 regardless of destination. These prices include tracking on all shipments. We occasionally run free delivery promotions during peak gardening season, which are announced through our newsletter and social media channels. Express delivery within Ireland (next working day for orders placed before 12pm) is available for €8.95 and can be selected at checkout.

We take great care in packing every order, using protective materials to cushion pots and keep soil pods dry during transit. However, if your parcel does arrive damaged, please contact us within 48 hours of delivery. Take a photo of the damaged packaging and contents and email it to [email protected] along with your order number. We will arrange either a full replacement or a refund, whichever you prefer, at no additional cost to you. In most cases, replacement orders are dispatched within one working day. We work closely with our courier partners to keep damage rates as low as possible, and currently fewer than 1% of our shipments experience any transit damage.

Absolutely. Sustainability is important to us, and we have invested significantly in making our packaging as eco-friendly as possible. Our outer shipping boxes are made from 100% recycled cardboard and are fully recyclable after use. The inner protective materials are either recycled paper padding or compostable cornstarch packaging chips. We do not use plastic bubble wrap or polystyrene. Our seed packets are made from compostable paper, and the soil pods themselves are peat-free and wrapped in biodegradable film. We also use vegetable-based inks for all printed materials included in our kits. If you notice any packaging element that you think we could improve, we genuinely welcome that feedback.

Not at all. Every kit we sell is designed with complete beginners in mind. Each one includes a detailed, step-by-step growing guide with photographs and practical tips written specifically for Irish conditions. We walk you through everything from first planting to harvesting. Our guides explain when to water, how much light your plants need, what temperatures work best, and what common issues to watch for. We also send helpful follow-up emails at key growth stages to remind you of what to do next. Many of our customers had never grown a single plant before ordering from us, and the feedback has been consistently positive about how easy and enjoyable the process turned out to be.

Yes, many of our kits are specifically suited for indoor growing. The Herb Garden Starter Kit works beautifully on a kitchen windowsill that receives at least four to five hours of natural light each day. Basil, parsley, and chives are particularly happy indoors. Cherry tomatoes can also be grown inside near a south-facing or west-facing window, though they will need a slightly larger pot as they mature. Each product page on our website clearly indicates whether the kit is suited for indoor, outdoor, or both environments. If you live in an apartment and only have a small windowsill, we recommend starting with our herb kit, as it is the most compact and the most forgiving for indoor conditions.

Watering needs vary depending on the plant type, the size of the pot, and the time of year. As a general guide, most herbs and seedlings do well with watering every two to three days during the warmer months, and every four to five days in winter when growth slows down. The best method is to check the soil before watering: push your finger about two centimetres into the soil, and if it feels dry, it is time to water. If it still feels damp, leave it another day. Over-watering is actually one of the most common mistakes new gardeners make, and it can lead to root rot. Each of our kits includes specific watering guidance for the plants included, so you will never have to guess.

We test every seed batch before including it in our kits, and our germination rates are consistently above 95% under recommended conditions. However, gardening involves natural variability, and occasionally a batch may underperform due to temperature fluctuations, inconsistent watering, or other environmental factors. If fewer than 70% of your seeds germinate within the timeframe stated in your growing guide, simply contact our support team with a photo showing the current state of your planting tray or pots, and we will send a replacement packet at no charge. We stand behind the quality of our products and want every customer to have a successful growing experience.

Yes, this is something we take very seriously. All seed varieties included in our kits have been specifically selected because they perform well in Irish growing conditions. Ireland has a mild, maritime climate with moderate temperatures and relatively high rainfall, which is actually excellent for many vegetables, herbs, and flowers. We avoid including varieties that need long periods of intense heat or very dry conditions, as those simply would not give reliable results here. Our wildflower collection, for example, features native and naturalised species that are perfectly adapted to Irish soil and weather patterns. Each product page lists the ideal growing season for Ireland, typically from late March through to October for outdoor planting.

Slugs are one of the most common challenges for gardeners in Ireland, especially during damp evenings in spring and autumn. There are several effective organic approaches that do not require chemical treatments. Copper tape placed around the rim of your pots creates a mild barrier that slugs prefer not to cross. Beer traps, which involve sinking a small dish of beer into the soil near your plants, are another popular and effective method. You can also scatter crushed eggshells or used coffee grounds around the base of plants to deter slugs. Our growing guides include a dedicated section on common Irish garden pests and how to manage them naturally. For indoor plants, pests are much less of a concern, though you should occasionally check the undersides of leaves for aphids during warmer months.

For most outdoor planting, the window runs from late March through to early September, depending on the specific plant. Many seeds can be started indoors from February on a warm, bright windowsill and then transplanted outdoors once the risk of frost has passed, which is typically late April to mid-May in most parts of Ireland. Herbs can be sown indoors year-round if you have a well-lit kitchen. Our Veggie Patch Starter Kit is best started from April to July, while wildflowers can be scattered from March to May or again in September for spring blooming. Each kit comes with a seasonal planting calendar designed for Irish conditions, making it easy to know exactly when to plant.

Each kit contains everything you need to get started without buying anything extra. A typical kit includes high-quality seeds (usually three to five different varieties depending on the kit), pre-measured peat-free soil pods that expand when watered, recyclable planting pots or biodegradable starter trays, plant markers so you can identify what you have sown, and a comprehensive printed growing guide with photos and step-by-step instructions tailored for Irish conditions. Some kits also include a small bag of organic fertiliser granules for use after the first month of growth. We designed our kits so that you literally just need to add water and sunlight to get started.

All of our seeds are non-GMO. We source from trusted Irish and European seed suppliers who adhere to strict quality standards. The majority of our seed varieties are certified organic, and we are working towards making our entire range fully organic by the end of 2027. Each product page specifies whether the seeds included are organic or conventionally produced. Our soil pods are 100% peat-free, which is important for environmental sustainability, and they contain no synthetic fertilisers or chemical additives. We believe that growing your own food and flowers should be a clean, natural process from start to finish.

Our seeds are packed in moisture-resistant foil-lined packets that protect them from humidity and light. When stored in a cool, dry place away from direct sunlight, most of our seed varieties remain viable for 12 to 18 months from the date printed on the packet. Some varieties like lettuce and parsley can remain usable for up to two years if stored properly. We always recommend planting within the first season for the best germination rates. If you receive a kit as a gift during winter, you can safely store it until the spring planting season without any concerns about seed viability.

Yes, alongside our complete kits, we offer individual seed packets for customers who already have their own pots and soil. Individual packets are available from €2.50 each and cover a wide range of herbs, vegetables, and flowers. This option is popular with returning customers who want to try new varieties or replenish their supplies for a new season. You can find the full range on our products page. We also sell refill soil pod packs and biodegradable pots separately for those who want to expand their growing setup without purchasing another full kit.

For complete beginners, we nearly always recommend the Herb Garden Starter Kit at €24.95. It includes five easy-to-grow herb varieties (basil, thyme, rosemary, parsley, and chives) that are all forgiving and fast-growing. Herbs give you quick visible results, usually within one to two weeks, which is encouraging when you are new to gardening. The kit works indoors or outdoors, so it suits any living situation. If you are specifically interested in growing food, the Cherry Tomato Kit at €19.95 is another excellent starting point. You can also fill in the recommendation form on our homepage, and we will personally suggest the best kit based on your space, light levels, and interests.

We offer a 30-day satisfaction guarantee on all unopened products. If you receive a kit and decide it is not right for you, return it in its original, unopened packaging within 30 days and we will issue a full refund including your original shipping cost. For products that arrive damaged or defective, we will cover the return shipping as well. Once we receive the returned item and confirm its condition, refunds are processed within 5 working days back to your original payment method. Please note that opened seed packets and used soil pods cannot be returned for hygiene and quality reasons, but if you have an issue with an opened product, our germination guarantee still applies.

You can reach us by email at [email protected] or by phone at +353 (45) 879 200. Our support team is available Monday to Friday from 9:00 to 17:30 (Irish time). We aim to respond to all emails within four hours during business hours, and most enquiries are resolved within one working day. For plant care questions, you can also send us a photo of your plants and we will try to diagnose any issues and suggest solutions. We are a small team of eight based in Naas, County Kildare, and we genuinely care about helping every customer have a successful growing experience. We do not use automated chatbots; every response comes from a real person on our team.

Yes. If fewer than 70% of the seeds in any packet from our kits germinate within the timeframe specified in the growing guide (assuming you followed the recommended planting instructions), we will send you a free replacement packet. To claim this, simply email us with your order number and a photograph showing the current state of your planting tray or pots. We process replacement claims within one working day, and new seeds are usually dispatched the same day. This guarantee reflects our confidence in the quality of our seed stock, which is sourced from reputable Irish and EU suppliers and tested in-house before being included in our kits.

Of course. We love hearing from our customers and are always happy to help with growing questions, whether you bought your kit from us or not. If your plants look a bit droopy, if you are unsure when to harvest, or if you want advice on what to grow next, just drop us an email with a photo and a description of your situation. Our team includes experienced growers who know the ins and outs of gardening in Irish conditions. We also publish regular growing guides on our website covering seasonal topics, common problems, and step-by-step tutorials. Our monthly newsletter includes timely tips and reminders that many customers find helpful throughout the year.

We take data privacy very seriously and comply fully with the EU General Data Protection Regulation (GDPR). We only collect the personal information necessary to process your order and provide customer support. We never sell your data to third parties for marketing purposes. You can read our full Privacy Policy for complete details on what data we collect, how we use it, how long we retain it, and your rights regarding access, correction, and deletion. If you subscribe to our newsletter, you can unsubscribe at any time using the link at the bottom of every email. For any data-related requests, you can contact us directly at [email protected].